Refund, Replacement & Return Policy

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Overview

We want you to shop with confidence. This policy explains what happens if something goes wrong with your order — including damaged items, missing packages, wrong products, and more.
> **Please note:** All refund and replacement requests are carefully reviewed. Claims must be supported by valid evidence and meet our eligibility requirements.

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🔄 Returns

Return requests are evaluated on a case-by-case basis. If you wish to return an item, please contact us first to receive instructions. Do not send any item back without prior approval, as unauthorized returns cannot be processed.
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✅ When You're Eligible for a Refund or Replacement

We'll issue a refund or send a replacement in the following situations:
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📦 1. Order Not Delivered / Delayed

If your order hasn't arrived within the following timeframes from the shipping date:
| Destination | Maximum Wait Time |
|-------------|------------------|
In the United States, the period is 45 days,

in Brazil it’s 110 days, 

and for all other countries, it’s 60 days.

What we need from you:
- If tracking shows "delivered" but you didn't receive it, you must provide an official non-delivery certificate from your local post office or carrier.
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💔 2. Damaged Item

If your item arrives broken or defective, you're eligible for a full refund or replacement.
What we need from you:
- A clear photo or video showing the damage
- Evidence that the product is not functioning properly
- Submitted within 30 days of delivery
> ⚠️ **Please note:** If only the packaging is damaged but the product works fine, we're unable to process a refund.

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📬 3. Wrong or Missing Item

If you received the wrong product or something is missing from your order, you're eligible for a full refund or replacement.
What we need from you:
- A photo of the item you received
- A photo of the original packaging and shipping label
- A clear description of what was wrong (e.g., wrong color, wrong size, missing item)
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❌ 4. Order Cancellation

You can request a full refund if you cancel your order before it has been processed or shipped.
> ⚠️ **Please note:** Some items (such as custom or print-on-demand products) **cannot be canceled** once the order is placed.

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⏱️ Important Time Limits

| Rule | Timeframe |
|------|-----------|
*Damage/wrong item must be reported | Within **30 days** of delivery 
*Order must have been paid                                                                                                    *Within the last **90 days** 
*Orders older than 90 days  **Not eligible** for refund or replacement 

 

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📋 How to Request a Refund or Replacement

Follow these simple steps:
- Gather your evidence
  - Photos or videos clearly showing the issue
  - Your order tracking number
  - Packaging and shipping label photos (if applicable)
- Contact us through our support portal or help center
- Submit your claim with all required evidence
- We review your claim — once approved, refunds are processed within 5–10 business days
> ⚠️ **Important:** All claims are subject to review and verification. Submitting false or misleading evidence may result in your claim being denied and your account being flagged.

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❌ What Is NOT Covered

We're unable to issue refunds or replacements in the following cases:
- The item has been delivered and there's no proof of non-delivery
- The packaging is damaged but the product is working fine
- The issue is reported after 30 days of delivery
- The order was placed more than 90 days ago
- The issue was not caused by us (e.g., customer ordered wrong size/color)
- Claims submitted without sufficient evidence
- Cases where evidence appears altered or misleading
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EU Note for EU Customers

If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of delivery, regardless of whether the item is defective. Please contact us to exercise this right.
Additionally, EU orders may include a small customs duty fee of $3.80, which is non-refundable even if the order is refunded.
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💳 Refund Processing Times

| Step | Timeframe |
|------|-----------|
| Claim reviewed & approved | Within 24 hours |
| Refund appears in your account | **5–10 business days** |

 

> Refunds are always issued to your **original payment method**.

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📞 Still Have Questions?

If your refund hasn't arrived after 10 business days:
- Check with your bank or payment provider first
- Have your refund confirmation email ready
- Contact our support team — we're happy to help trace your refund
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Last updated: 2025
We are committed to resolving genuine issues fairly and promptly. All claims are thoroughly reviewed to ensure a trustworthy shopping experience for every customer.